Shopping online requires trust between buyer and seller: often, each relies on the other’s reputation. Today, a Waltham, MA, startup called TrustPlus is releasing a new product that collects information about online reputations so that people can better manage their own, and investigate others’. A person’s online reputation is often stored in a variety of disconnected websites, such as Amazon Marketplace, eBay, and LinkedIn. Other sites, such as Craigslist, have no way of measuring reputation at all. The problem, says TrustPlus CEO Shawn Broderick, is that reputation scores aren’t centrally managed, and often the rankings lack context. TrustPlus plans to make reputation portable by centrally collecting information about a person and displaying that information wherever he or she does business or interacts online. “We don’t aggressively go out and collect data,” Broderick says. Instead, TrustPlus users can give each other ratings, … [Read more...] about Managing Your Reputation Online
Online company management system
There's no other series of business processes that are going through more of a transformation today and impacting customer relationships more than order management.These series of processes have gone through multiple owners, first starting with IT, who adopted them as a quick way to achieve ERP (enterprise resource planning) system consolidation goals. Then they were passed on to the CFO and line-of-business managers, as many companies realized that their order management systems had been more of a liability than an asset and needed to deliver on the many commitments their companies have been making to customers.What's fascinating about the impact of distributed order management becoming the highest visibility process in many companies is what I call "boil-the-ocean" implementation strategies.Not content to just do one series of production plants in one nation or continent, manufacturers increasingly are going for all ERP systems across all continents, looking to have a consistent, … [Read more...] about EXPERT ADVICE Is Your Order Management System a Customer Asset or Liability?
Access to data has never been easier than it is today. With a few easy steps, it's possible to uncover just about any type of information you can imagine, even data that is supposedly legally protected, such as personal, financial, healthcare and government records.However, individuals with nefarious intent have successfully found their way around safeguards designed to keep sensitive information under lock and key.The delicate balance between enabling ubiquitous access to public data while keeping the bad guys away from private data continues to challenge organizations and their IT departments. How these IT managers walk that tightrope and utilize technology to do so remains a critical component of an organization's security strategy.Consider how different today's world is from just a decade ago. In light of the many changes in the security landscape over the past 10 years, we have witnessed the U.S. government renew its commitment to improving the way knowledge and data is shared … [Read more...] about EXPERT ADVICE The Evolution of Online Data Access: Keeping It Secure
Alcatel-Lucent on Tuesday unveiled its 7950 Extensible Routing System (XRS) core routing platform in a bid to take on rivals Cisco and Juniper Networks, the current leaders in the US$4 billion market.The company's seeking to leverage the increasing demand placed on carrier networks by the growing move toward cloud computing and the explosion in online video.A core router is designed to operate in the Internet backbone. It must therefore support multiple telecommunications interfaces of the highest speed and be able to forward IP packets at full speed on all of them.The 7950 XRS family, which was three years in the making, leverages Alcatel-Lucent's FP3 processor, which is claimed to be the world's first 400 Gbps network processor. It can handle 70,000 simultaneous high-definition video streams or more than 8 million simultaneous retail cloud sessions.Alcatel-Lucent's top-of-the-line 7950 XRS-40 supports 32 Tbits/second capacity and has 160 100Gbit Ethernet ports in a single system, … [Read more...] about Alcatel-Lucent Makes a Grab for Core Systems With New Backbone Router
A data breach is no picnic for any organization, but for a company that makes its potato salad by protecting other people's passwords, it's the mother of all nightmares. Yet, that has happened to LastPass twice.In 2011, the service found anomalies in its network traffic that forced it to reset all its users' master passwords. To make matters worse, LastPass wasn't prepared for the traffic surge from everyone trying to change their passwords at the same time, so performance headaches inconvenienced users further. A master password is used by users to protect the vaults where all their passwords for other services are stored.The service recently came under attack again. The company last week alerted users that "suspicious activity" on its network was discovered and blocked on June 12."In our investigation, we have found no evidence that encrypted user vault data was taken, nor that LastPass user accounts were accessed," CEO and cofounder Joe Siegrist wrote in LastPass' company blog. "The … [Read more...] about SPOTLIGHT ON SECURITY Will LastPass Breach Poison Trust in Password Managers?
The collection of technologies that enable customers to be participants and not just the passive recipients of communication is what many are calling "Web 2.0."While there just as many definitions of "Web 2.0" as there are people writing about it, I'd say its safe ground to include the following: blogs; peer-to-peer networking for both files and music; RSS (Really Simple Syndication); social media; social networking sites including LinkedIn; wikis; and the combining of Web applications to create mash-ups, which I first learned of from reading Forrester Vice President and Principal AnalystCharlene Li's blog. Taken together, those are the building blocks of Web 2.0. Some claim tagging is part of Web 2.0; others don't -- but decide for yourself by checking out del.icio.us andDigg to see what they're about.In fact, Web 2.0 is transforming the Internet into an operating platform unto itself, and from that vantage point, the revolutionary product ideas thatGoogle must be exploring are, I am … [Read more...] about OPINION Building a Customer Listening System Using Web 2.0
Two events in the CRM industry this week are shining a spotlight on a broad and sometimes nebulously defined space. First, Oracle announced its agreement to acquire FatWire, a provider of Web experience management software. Second, Adobe rolled out its Digital Enterprise Platform for Customer Experience Management.Customer experience management, of which Web management is an important subsector, can be defined in many ways, but at the crux of all the explanations is a focus on the customer experience."CEM takes into account everything -- from brand to product and services, the channel, delivery and operations -- and considers it from the point of view of the customer," Yankee Group analyst Sheryl Kingstone told CRM Buyer. It is a far more holistic concept than CRM, which at bottom is about technology and business processes that support and surround the customer profile.Oracle's acquisition and Adobe's new release, Kingstone said, are a reflection of the growing emphasis vendors are … [Read more...] about Focus Sharpens on Management of Customers’ Online Experience
A dramatic increase in the amount of corporate travel bookings made through custom Web-based systems is expected to cut deeply into the sales made by traditional travel agencies -- unless those agencies develop new services to remain competitive -- according to a report released Wednesday by Jupiter Research.Currently, only 6 percent of online corporate travel, or US$4.4 billion, is booked through special Web travel portal-like systems that follow pre-set corporate policies. However, Jupiter is predicting that figure will grow to $12 billion, or 9 percent of the total by 2002.By 2004, the figure will jump to $24.7 billion, or 25 percent of the total market, Jupiter said.The report found that in the coming years, nearly a third of the online corporate travel sector, or $33 billion of a $106 billion market in 2005, will be made via such customized online travel systems.The move toward corporate travel sites is highly likely to cut out local travel agency sales, the firm said."Travel … [Read more...] about Report: Corporate Travel Energizing Online Market
Venerable American retailer Sears, Roebuck and Co. announced Monday that it will join with $50 billion (US$) French retailer Carrefour and software giant Oracle Corp. to form a global business-to-business (B2B) marketplace for the retail industry.The Hoffman Estates, Illinois-based Sears will share a majority stake in the new GlobalNetExchange venture with its Paris-based partner. Oracle, which will provide software, implementation and support, will take a minority stake.The companies said in a joint press statement Monday that they expect the exchange to become operational within the next 30 days. It will have its own management team, employees and capitalization, and will eventually be spun off, the companies added.Sears and Carrefour said they expect the venture to "significantly reduce their purchasing expenses," which total a combined $80 billion annually. The two companies will utilize the GlobalNetExchange to buy goods from their combined 50,000 suppliers.Carrefour claims to be … [Read more...] about Sears and Oracle Ink Online B2B Deal
For those who have gotten comfortable buying products online, here are two questions. First, how do you get the stuff you buy serviced? Second, can you get an extended warranty like the kind that is readily available from most brick-and-mortar sites?These questions are part of the myriad of back-end e-commerce issues that have pushed many analysts to predict the rapid merger of pure e-tailers with brick-and-mortar companies that provide this type of service.Revbox, a new Net start-up, and Federal Warranty Service Corp., a well-established brick-and-mortar product service company, have created a new online service that allows e-shoppers to store information about the products they have purchased, buy extended warranties online, and arrange for servicing when required.The new service may more than level the playing field for pure e-tailers that must compete with brick-and-mortar companies with extensive service networks. It may allow the e-tailers to provide better service than most … [Read more...] about New Service Offers Extended Warranties For Online Purchases